Q: How long will it take for my order to arrive?
A: Orders typically arrive within 3–7 business days, depending on your location.

Q: What shipping methods do you offer?
A: We only offer standard shipping at this time.

Q: Do you offer express or expedited shipping options?
A: Not yet, but soon!

Q: What are your shipping rates?
A: Shipping rates are calculated at checkout based on your location and order size. But shipping is ALWAYS free on orders above $65.

Q: Do you offer international shipping?
A: Not at this time. USA only!

Q: Is there a tracking number for my order?
A: Absolutely! You’ll receive a tracking number via email once your order ships.

Q: How do I track my order's shipping progress?
A: Use the tracking number provided in your shipping confirmation email to track your order online.

Q: Can I specify a delivery date or time for my order?
A: Unfortunately, we can’t guarantee specific delivery dates or times, but it is so important to us that you receive your order promptly - so we do all we can to ensure that.

Q: What happens if my package gets lost or damaged during shipping?
A: If your package is lost or damaged, please contact us immediately, and we’ll work to resolve the issue.

Q: What should I do if my order hasn't arrived within the expected timeframe?
A: Reach out to us with your order details, and we’ll assist in locating your package.

Q: Are there any delays expected during holidays or peak seasons?
A: Shipping times may be slightly longer during holidays or peak seasons due to high demand.

Q: Do you provide free shipping on orders over a certain amount?
A: Yes, we offer free shipping on orders over $65.

Q: What is your return and exchange policy?

A: We accept returns and exchanges for eligible items within the specified timeframe, provided they meet our return conditions & are unused.

Q: How many days do I have to initiate a return or exchange?

A: You have 14 days from the date of delivery to initiate a return or exchange.

Q: Can I return or exchange an item without a receipt?

A: A receipt or proof of purchase is required to process returns or exchanges.

Q: What items are eligible for returns or exchanges?

A: Items must be in their original condition, unused, and include all packaging and accessories. Some exclusions, such as personalized items, may apply.

Q: Can I return or exchange a personalized/customized item?

A: Unfortunately, we cannot accept returns or exchanges for personalized or customized items unless they arrive damaged or defective.

Q: How do I initiate a return or exchange?

A: Contact our customer support team via our contact form to start the process and receive instructions.

Q: Is there a specific form or procedure for returns and exchanges?

A: Once your return is approved, we’ll provide all necessary forms and instructions.

Q: What condition should the item be in for a successful return or exchange?

A: Items must be unused, in their original condition, and include all packaging and accessories.

Q: Can I return an item that has been opened/used?

A: Opened or used items are generally not eligible for returns unless defective.

Q: Do I need to include all original packaging and accessories when returning an item?

A: Yes, all original packaging and accessories are required for a successful return.

Q: Can I return or exchange a damaged or defective item?

A: Yes, damaged or defective items are eligible for return or exchange. Please contact us immediately upon receipt.

Q: How long does it take to process a refund or exchange?

A: Refunds and exchanges are typically processed quickly.

Q: Will I receive a full refund for the returned item?

A: Full refunds are issued for eligible items, excluding any original shipping fees, unless the item was damaged or defective.

Q: Can I exchange the item for a different size/color/model?

A: Not at this time.

Q: Do I need to pay for shipping when sending back a return or exchange?

A: Customers are responsible for return shipping costs unless the item is damaged or defective.

Q: What should I do if I receive a damaged or defective item?

A: Contact us immediately with photos or details of the damage, and we’ll assist with a replacement or refund.

Q: Do I need to provide photos or evidence of the damage when requesting a return or exchange?

A: Yes, photos or evidence help us verify the issue and expedite the process.

Q: Will I be reimbursed for shipping costs if I'm returning a damaged or defective item?

A: Yes, we’ll cover return shipping costs for damaged or defective items.

• What payment methods do you accept?
• Can I pay with a credit/debit card?
• Do you accept PayPal or other online payment platforms?
• Can I pay with a gift card or store credit?
• Can I use a prepaid card or virtual wallet for payment?
• Can I use mobile payment options like Apple Pay or Google Pay
• Are there any additional fees for certain payment methods?
• Is my payment information secure?
• Can I set up automatic recurring payments?
• Can I split my payment between multiple methods?
• Can I get a refund if I paid with a specific payment method?
• How can I contact customer support for payment-related inquiries?